Contact Us
vepqyn™ / Customer Care
A direct line to our team.
Questions about archery accessories, product specifications, or an existing purchase? Contact vepqyn™ using the official details below.
Our team assists with product information, orders, payment issues, shipping updates, return requests, and refunds.
01 / Get in touch
Email support
For product questions, include the product name or link. For an existing purchase, include your order number and checkout email.
Telephone support
Call during our published service hours. International calling charges may apply according to your telephone provider.
Customer service hours
8:00 AM – 10:00 PM Daily
China Standard Time (UTC+8)
Messages received outside these hours will be reviewed during the next service period. Response times may vary with inquiry volume.
Official online store
Review available products, individual specifications, and current purchase information on our official website.
02 / Help us understand your request
Product information
Share the product link and the measurements, materials, handedness, or compatibility information you need. Similar-looking components are not necessarily interchangeable.
Order changes
Contact us promptly if your address or order details need correction. Changes may no longer be possible once fulfillment or shipping has started.
Delivery concerns
Include your order number, available tracking reference, and a description of the issue. For visible damage, retain the packaging and provide photographs where possible.
Returns and refunds
Eligible return requests may be submitted within 30 days after delivery. Contact us before sending an item back so we can provide the applicable instructions.
03 / Protect your information
Do not send passwords, complete payment-card numbers, card security codes, or one-time authentication codes in support messages.
For payment questions, an order number and a non-sensitive transaction reference are usually a useful starting point.
04 / The company behind vepqyn™
vepqyn™ is operated by Guangzhou Yangyi Network Technology Co., Ltd. Company and address details are presented in English translation.
Brand Name: vepqyn™
Operating Company: Guangzhou Yangyi Network Technology Co., Ltd.
Legal Representative: Wu Xiaodan
Registered Address: Room 204, No. 34 Dongguanzhuang South Street, Tianhe District, Guangzhou, Guangdong, China
Website: https://vepqyn.com
Email: service@vepqyn.com
Telephone: +86 134 3052 1068
Service Hours: 8:00 AM – 10:00 PM Daily
China Standard Time (UTC+8)
Return address information
The registered business address is not automatically a return facility. Obtain the authorized return destination from customer support before sending merchandise.