Shipping Policy
vepqyn™ / Shipping Policy
Know your order's journey.
This policy explains preparation, estimated transit, delivery availability, shipping charges, and assistance with shipment concerns.
Processing and shipping transit are separate periods. Delivery estimates are not guaranteed arrival dates.
01 / Timing at a glance
Order processing
1–2 business days after payment confirmation under normal circumstances.
Estimated U.S. transit
7–15 business days after dispatch for eligible U.S. shipments, in addition to processing.
Customer service
8:00 AM – 10:00 PM Daily
China Standard Time (UTC+8)
02 / Preparing your order
Processing includes order review, inventory confirmation, preparation, and packaging.
Business days generally exclude weekends and applicable public holidays. Verification, incomplete addresses, stock issues, or exceptional demand may affect preparation time.
If an issue materially affects fulfillment, we will communicate the available options using your order contact information.
03 / Delivery estimates
Eligible U.S. shipments generally have an estimated transit time of 7–15 business days after dispatch. Add the normal 1–2 business days of processing when planning for arrival.
Customs, carrier operations, weather, holidays, remote destinations, and transport disruption may affect delivery.
Estimates do not remove applicable rights concerning late or undelivered orders.
04 / Destinations and restrictions
Enter your delivery address at checkout to see available shipping options. A destination not accepted by checkout may not be supported.
Some archery products or components may be subject to destination, carrier, or import restrictions. Contact us before purchasing if delivery eligibility is unclear.
For destinations outside the United States, confirm the applicable delivery estimate before ordering.
05 / Shipping charges
Applicable charges are shown at checkout and may depend on destination, package dimensions, weight, and delivery service.
Review the final total before payment. Promotional shipping offers apply only under their displayed conditions.
06 / Tracking and separate parcels
Tracking information is provided after dispatch where supported by the delivery service. A tracking number may be created before the first carrier scan appears.
Orders may travel in separate parcels with different references and arrival dates. Contact support if you need help identifying a shipment.
07 / Correct delivery information
Provide an accurate name, street address, unit number, postal code, and contact information.
Contact us promptly if a correction is needed. Changes may not be possible once fulfillment or transport has started.
Any proposed correction or redelivery charge will be explained according to the circumstances and applicable requirements.
08 / Customs and import charges
International shipments may be reviewed by customs and may attract duties, taxes, or import charges. Charges collected by the store appear at checkout.
Responsibility for charges outside checkout depends on the disclosed shipping arrangement and applicable requirements. Contact us before paying if the arrangement is unclear.
09 / Delivery concerns
Contact us if a shipment appears significantly delayed. Include your order number and tracking reference.
If tracking shows delivery but the parcel cannot be located, check the recorded delivery information and any safe delivery location, then contact our team.
A delivery scan alone does not automatically determine a missing-parcel claim. Appropriate remedies depend on the circumstances and applicable consumer rights.
10 / Damaged or incorrect goods
Retain the product and packaging if an item arrives damaged, incomplete, or different from the order. Photographs can help us assess the issue.
We will explain the resolution and any return arrangements. Do not send items to the registered business address without instructions.
11 / Company and shipping support
Brand: vepqyn™
Operating Company: Guangzhou Yangyi Network Technology Co., Ltd.
Legal Representative: Wu Xiaodan
Registered Address: Room 204, No. 34 Dongguanzhuang South Street, Tianhe District, Guangzhou, Guangdong, China
Website: https://vepqyn.com
Email: service@vepqyn.com
Telephone: +86 134 3052 1068
Customer Service Hours: 8:00 AM – 10:00 PM Daily
China Standard Time (UTC+8)
Company and address details are presented in English translation.