Return & Refund Policy
vepqyn™ / Return & Refund Policy
A clear process after delivery.
You may request a return for an eligible purchase within 30 days after receiving it.
This policy explains eligibility, return instructions, shipping costs, inspections, and refunds.
01 / Return request period
The 30-day period begins on delivery, not on the purchase date. Email service@vepqyn.com with your order number and return reason.
Contact us before sending merchandise so we can provide the correct instructions and destination.
Mandatory remedies for faulty, damaged, incorrect, or misdescribed goods remain available regardless of ordinary change-of-mind conditions.
02 / Change-of-mind eligibility
The product must be unused and in its original condition, with the accessories, components, and instructions originally supplied.
Provide an order number or other suitable proof of purchase. Use the original packaging where available or an appropriate protective equivalent.
Use, alteration, damage after delivery, or missing essential components may affect eligibility. Statutory inspection rights and remedies for faults remain unaffected.
03 / How to arrange a return
Step 1 — Contact support
Send your order number, product name, and return reason to our official support email.
Step 2 — Explain the issue
Provide a clear description. Relevant photographs can help if an item is damaged, incorrect, or incomplete.
Step 3 — Receive instructions
Our team will explain eligibility and the authorized return destination.
Step 4 — Package and send
Secure the product and follow the agreed shipping instructions. Retain postage proof and tracking details.
Step 5 — Review and resolution
We will communicate the inspection outcome and applicable refund, replacement, or other resolution.
04 / Damaged, defective, or incorrect goods
Contact us promptly after discovering a problem. Include the order number and an explanation of the damage, defect, missing component, or incorrect item.
Keep the product and packaging while we review the issue. Photographs can help but are not an automatic condition for a mandatory legal remedy.
Depending on the circumstances and applicable rights, a resolution may include repair, replacement, return, or refund.
05 / Archery equipment considerations
Protect components against movement and impact during return transport. Secure pointed parts and follow carrier packaging requirements.
Equipment that has been cut, drilled, permanently adjusted, or otherwise modified may not qualify for an ordinary change-of-mind return.
This does not exclude remedies for a pre-existing defect or misdescription. If an item does not match its advertised specifications, contact our team.
06 / Return shipping costs
Customers generally pay return shipping for change-of-mind returns unless we agree otherwise or applicable law requires a different arrangement.
For verified defective, damaged, or incorrect items, we cover necessary return shipping when a return is required. Contact us first to agree on the method or reimbursement arrangement.
Original delivery charges for change-of-mind returns may be nonrefundable only where lawfully permitted. We will explain the applicable refund amount.
07 / Inspection and refunds
Returned goods may be checked for identity, condition, and completeness. We will explain any issue affecting eligibility.
Approved refunds normally use the original payment method where supported and will be arranged within applicable mandatory deadlines.
Your bank or payment provider determines when funds appear after processing. Contact us if a confirmed refund remains missing beyond the provider's advised period.
08 / Exchanges and cancellations
Contact us before arranging an exchange. Options depend on availability and the reason for your request.
Request cancellations or changes promptly. Orders already being fulfilled or shipped may not be immediately stoppable. Applicable return or withdrawal rights may remain available.
Nothing in this policy restricts consumer rights that cannot lawfully be excluded.
09 / Company and customer support
Brand: vepqyn™
Operating Company: Guangzhou Yangyi Network Technology Co., Ltd.
Legal Representative: Wu Xiaodan
Registered Address: Room 204, No. 34 Dongguanzhuang South Street, Tianhe District, Guangzhou, Guangdong, China
Website: https://vepqyn.com
Email: service@vepqyn.com
Telephone: +86 134 3052 1068
Customer Service Hours: 8:00 AM – 10:00 PM Daily
China Standard Time (UTC+8)
Company and address details are presented in English translation.
Return destination: The registered business address is not automatically a return facility. Obtain the authorized destination from customer support before shipping.